H-05-01, Block H, Level 5, Parcel 1, Aeropod Commercial Square, Jalan Aeropod Off Jalan Kepayan, 88200 Kota Kinabalu, Sabah 60138018153

Frequently Asked Questions

How much does it cost to rent a car?

At our company, the rental rates for our vehicles vary based on the specific type of vehicle you choose. Different vehicle categories, such as economy, compact, mid-size, SUV, or luxury, have different rental prices. Generally, larger or more luxurious vehicles may have higher rental rates compared to smaller or more economical options.

In addition to the base rental rate, there may be extra charges for additional services or options that you choose to add to your rental.

Can I drive a rental car without a driving license?

No, a valid driver's license is always required to rent a car. Make sure to have your driver's license with you when picking up the rental vehicle.

What documents do I need to rent a car?

Generally, you will need a valid driver's license, a major credit card in your name for the security deposit, and a form of identification such as a passport or national ID card. We may also require an international driver's permit if your license is not in the local language.

Deposit Refund

We would like to inform our valued customers that the refund process for any applicable deposits may take approximately 7 to 14 working days to be processed. This timeframe is necessary to ensure that our return policy is fulfiled and that our products are free from fine or compounds by the Police/JPJ or DBKK. A full refund will be issued upon the return of the vehicle, provided that it is free from any compounds. If the vehicle incurs any compounds or violations during the rental period, the necessary fees and penalties will be deducted from the refund amount accordingly.

What is the minimum rental period for a car?

At our company, the minimum rental period is 24 hours. This means that when you rent a car from us, you will be charged for a full day's rental, even if you return the vehicle before the 24-hour period expires.

Are there any mileage restrictions on rental cars?

We may have mileage restrictions in place for our rental vehicles. Mileage restrictions refer to the maximum number of miles or kilometers that you are allowed to drive the rented vehicle during the rental period without incurring additional charges. The specific mileage restrictions may vary depending on factors such as the rental location, vehicle type, and rental agreement.

Outskirts Travel

We understand that customers may have the need to travel to outskirt areas or destinations outside of the usual rental boundaries. We offer the flexibility to allow customers to travel to these outskirt locations; however, please note that there may be additional charges associated with such travel. Traveling to outskirt areas often involves longer distances, different road conditions, and additional logistical considerations. These factors may result in higher costs for our company, which we need to pass on to the customer as extra charges.

Is insurance included in the rental price?

We provide basic insurance coverage for the rental car. However, it's important to note that in the event of an accident or damage to the rental car, there may be an entrance fee or deductible that you need to pay before the insurance coverage takes effect. The entrance fee is the amount you contribute towards the cost of repairs or damages.The specific amount of the entrance fee or deductible will be outlined in the rental agreement or insurance policy terms.


What happens if I damage the rental car?

If you damage the rental car, you may be responsible for the repair costs. The rental company will assess the damage and charge you accordingly, which could include the deductible or excess amount specified in your rental agreement. It's essential to inspect the car before driving off and report any pre-existing damage to avoid being held accountable.

Can I add an additional driver to my rental agreement?

Yes, many car rental companies allow you to add additional drivers to the rental agreement. There may be a fee for each additional driver, and they will need to meet the same age and driver's license requirements as the primary driver.

Is there a penalty for returning the car late?

Returning the car late may result in additional charges. Rental companies usually allow a grace period, but if you exceed it, you may be charged for extra hours or an additional day. It's important to check the rental company's policy on late returns and plan your rental period accordingly.

Can I request a specific car model or type?

Most car rental companies allow you to request a specific car model or type, especially if you make a reservation in advance. However, availability is subject to various factors, including location, demand, and fleet size. If the requested car is not available, the rental company will usually provide a similar vehicle in the same category.

Can I cancel or modify my reservation?

If you need to cancel your booking, we have a specific policy in place. This policy states the timeframe within which you can cancel and any fees or refunds that may apply. It's important to review the cancellation policy before making a reservation to understand the rules and potential costs involved.


  • There is a specific timeframe within which modifications can be made, such as 48 hours before the pick-up time.
  • You can typically modify the rental dates, vehicle type, or pick-up/drop-off location.
  • Some modifications may come with additional fees, depending on the timing and nature of the changes.
  • Modifications are subject to availability, meaning changes can only be made if the desired options are still available.

If you need to modify your booking, contact the rental company's customer service team for assistance. They will guide you through the process and provide information on any fees or limitations. Remember to make modifications as early as possible to secure the changes you need.


How do I refuel the rental car?

Customers are required to return the rental car with the fuel at the same level as it was when it was provided to them. This means that if the car had a full tank of fuel when it was handed over to the customer, it should be returned with a full tank as well. To refuel the car, you can visit a nearby gas station before returning it. You should fill the tank with the appropriate fuel type specified in the rental agreement, such as unleaded gasoline or diesel. If you're unsure about the fuel type, consult the rental agreement or contact the rental company for clarification. If you return the rental car with less fuel than it had initially, there may be a refueling fee. The specific fee and fuel level requirements will be outlined in the rental agreement or terms and conditions.

Are child seats available for rent?

We provide child seats as an additional service for our customers. Child seats are designed to secure infants and young children safely in the vehicle, providing the necessary protection during travel. It's recommended to request a child seat at the time of booking or well in advance to ensure availability.